Session Description
$2.4 trillion will be spent in the next decade on “fourth industrial revolution” technologies that merge the physical and digital worlds to make life more efficient. Think smart buildings and self-driving cars. But as the high-profile experience of Alphabet’s Sidewalk Toronto uncovers, leaders must also ask who is being left behind and disempowered — resulting in massive distrust. To turn the tide, I focus on three technology investment strategies that predict trust, building on the OECD’s cross-national survey “TrustLab.” The first is ethical and responsive services — overcoming silos while protecting privacy. The second is inclusive participation — increasing autonomy of forgotten stakeholders. The third is data-driven priorities — helping more gain access to basic needs, like housing, that drive economic mobility.