Today, the stakes are so high for FM services to win, with building owners increasingly expecting them to be stakeholders and collaborators for business growth. In this new-age service delivery, the focus is shifting towards innovation that keeps customers at the centre and empowers FMs with the free reign to create an elevated, always-on experience. The panel discusses the shift to new-age service delivery, systemic changes in FM innovation, rethinking the O&M tech stack. Panellists: Prabhu Ramachandran | Founder & CEO of Facilio Inc Abdulla Al-Wahedi | Chief Executive Officer of Irtikaz Property Management Javeria Aijaz | Senior Director of Technology and Innovations at Farnek Mohammed Mousa | Chief Operating Officer of Initial Saudi Surajit Biswas | Head of Project and Building Consultancy at Land Sterling