Although a large number of studies have examined the relationship between the physical work environment and employee performance, the relationship between employee well-being and facility management (FM) has received limited attention. In this discussion, the panel explored the importance of taking care of the blue-collar staff, the impact of employee engagement, training and development. And the effective strategies that can be put in place to deal with people. Panellists: Paul Bagust | Head of Property Standards Director at RICS Evie Boustantzi | Senior Industry Expert Kiran Jacob | HR Director at Ejadah Saima Ahmad | Group Director - Human Resources at EFS Facilities Services