As our times change, so do our training needs - big time! Here, award-winning British estate agency trainer Richard Rawlings blows a gasket as he shares some of his hopes and frustrations for present and future agents - the traps to avoid and the opportunities to harness. He looks at areas you can easily scale up and those you should be scaling back too. What exactly does agency training mean to your business, and what effect could/should it be having on your quest to excel way beyond the norm? This quick-fire session is primarily intended for sales and letting agency owners and managers as well as aspiring negotiators.