Part 1 – Learning, Communication Tools and ARMA’s Guidelines Nigel Glen, ARMA CEO, explains how lessons learnt from property sectors in the USA and Spain during the early stages of the pandemic helped ARMA advise No. 10 and the HCLG on important issues such as service charge holidays and instructing managing agents. In addition, ARMA delivered regular virtual regional briefings to keep members, and those involved with ARMA, well-informed.