Undoubtedly, COVID has had a huge impact on every area of life in 2020. In lettings, in many ways, it has exacerbated existing issues, but it has also introduced new challenges and accelerated the adoption of technology to combat them. Mark Howlett, Co-Founder and Commercial Director of market-leading PropCo technology discusses the operational challenges and opportunities that letting agents need to consider when thinking about their next move to futureproof their business.