Moderate a panel of industry experts to discuss: From touring the property to moving in and having a successful occupancy long-term, the resident experience can make the difference between a 1-star Google review and a resident referral. When done right, smart home technology can create magical, seamless and convenient experiences with remote access control, package management, contact-less concierge and repair services, and more. What does it take to build an experience for which residents are willing to pay more, stay longer and refer their friends and family? What can property management companies do to make smart home adoption profitable and easier for building owners and property managers?